Explainers. Plain answers to "what is it?"
Short, practical explanations of the technology owners keep hearing about: what it is, what it is good for, where it goes wrong, and what to ask before you pay for it. No jargon left unexplained.
In this series
Read these when a vendor uses a word you would like to understand before the meeting.
- AI agent
- A model with a job, tools and several steps
- Voice agent
- An assistant you talk to on the phone
- Knowledge assistant
- Answers from your own documents, with sources
- Workflow automation
- A trigger and steps that run themselves
- API
- How one app asks another for something
- CRM
- One shared record of every customer
What is an AI agent?
A model, a job, some tools, and the rules that keep it in its lane. 4 min read
What is a voice agent?
Listening, thinking and talking, and the rules for calling people. 4 min read
What is a knowledge assistant?
Answers from your own documents, with the source attached. 4 min read
What is workflow automation?
A trigger, some steps, and the rules that make it safe to leave alone. 4 min read
What is an API?
How software talks to software, and why it matters when you buy. 4 min read
What is a CRM?
One record per customer, and nothing falling through. 4 min read
Want one of these looked at for your business?
Bring the question to a free call. We will tell you what we would do, in plain words.