Orders in without the phone. Out without the retyping.
Small makers and distributors sell to repeat customers who order by phone, email and PDF purchase order. Each order is keyed into QuickBooks or the ERP, picked, shipped and invoiced, and the person who knows every part number is usually the owner.
Custom software, at work.
A supplier that took every order by phone.
Custom Dental Solutions sells bur kits to dental offices. Offices called, someone wrote the order down, and there was nowhere to compare the kits side by side.
We built a store inside the sister lab's website: five kits, a cart, card payment on Stripe's own hosted checkout so card numbers never touch the site, and one order email to the seller per paid order. On a first visit it asks for a ZIP code and shows a delivery estimate. It's built and launches once the seller's payment account is set up.
When the client asked about selling the kits on Amazon, we checked the questions against primary sources first: which listing rules apply, what labelling is likely, what depends on how the product is packed. That research came before any listing work.
Stripe hosted checkout
QuickBooksOne reorder, two ways.
| By phone | Through the store | |
|---|---|---|
| Where it starts | A call, when someone is free to take it | A cart, at any hour |
| Who types it | Whoever answered, onto paper, then into the system | The customer, once |
| Payment | Card read over the phone, or an invoice later | Stripe hosted checkout |
| Delivery date | "Probably next week" | An estimate from the customer's ZIP |
| What the seller gets | A note to decode | One order email per paid order |
Sound familiar on the floor?
- PDF orders, keyed by hand"Orders come in as PDFs and we key every line."
- Part numbers in one head"Only one person knows what each part number is."
- Quiet accounts, noticed late"We find out a customer stopped ordering when the quarter closes."
- Labels typed from invoices"Shipping labels get typed from the invoice."
- Stock nobody can see"Reps call without knowing what's in stock."
For a shop floor or a warehouse.
Also from the lab next door.
At Carlos Ceramics Dental Lab, LabelBot prints a courier label with every invoice, one per invoice, so nobody types an address. For the lab's sales calls we turned its catalogue of 205 procedures into a plain-English product cheat sheet. Any distributor with a deep catalogue needs both.
At a small distributor.
- MondayEmailed purchase orders are already draft orders, with two lines flagged for an unknown part number.
- OvernightRegulars reorder through the store. Labels print with invoices.
- WednesdayThe owner sees three accounts that usually order every two weeks and haven't in four, and the rep calls them with the cheat sheet open.
From makers and wholesalers.
We have an ERP. Can you work with it?
Usually, through its API, its import files or its exports. We look at yours before quoting and tell you which of those it will be.
Can the store show different terms to trade customers?
Yes. Trade accounts can sign in to see their own catalogue and terms, while public visitors see what you choose to show.
How do your orders arrive? Let's make one way easy.
The first call is free. Bring a recent purchase order.