Answer the message now, in the language it was written in.
An agent on your website chat, your business text line and the official WhatsApp Business Platform. It answers the questions with one right answer, collects the details for a quote, and hands the rest to your team with the whole thread attached.
Same answers, different rules on each door.
Each channel has its own limits. We build to them, so nothing gets your number blocked or your account suspended.
WhatsApp Business PlatformBusiness text line| Website chat | Text message | ||
|---|---|---|---|
| Who starts it | A visitor on your site | Usually the customer. You can start with a pre-approved template | Either side, if the customer agreed to texts |
| Rules to know | Your site's privacy notice covers it | Official WhatsApp Business Platform only. Free replies within 24 hours of the customer's last message, templates after that | US business texting needs carrier registration, and "STOP" must work |
| Good for | Questions while browsing, quote requests with files | Customers who already live on WhatsApp, photos, voice notes | Short confirmations and links |
| Files | Uploads you allow, with a size limit | Photos, documents, voice notes | Photos at most |
| Set up in | Your website | A WhatsApp Business account in your name | A business number in your name |
| Where it lands | Your inbox or CRM, with the full thread, the files and a one-line summary on top | ||
A banner quote on WhatsApp, in Spanish.
Sample Signs is a made-up sign shop. The customer writes in Spanish, so the agent answers from the Spanish version of the approved facts.
It asks the shop's own quote questions, takes the artwork, and stops before the price. Pricing custom work is a person's job, and the person gets everything in one card.
What goes into it.
One approved-facts sheet
In each language you serve, shared by every channel.
Your quote questions
Asked in order, with the answers saved as fields rather than buried in chat.
The channel connections
A chat box on your site, a WhatsApp Business account and a texting number, all in your name.
Hand-off rules
Which requests go to which person, and a take-over button so the agent goes quiet.
A record of every conversation
In your inbox or CRM, with files and a summary line.
Test conversations
From your real past messages, re-run after every change to the answers.
No client chat agent yet. Two things point the way.
A bilingual quote builder, live since September 2026. For Conception Design, a sign and print shop, customers pick the product, quantity and print placement, upload artwork up to 8 MB and send the request, in English or Spanish. The chat agent asks the same questions in conversation instead of a form. See the quote builder.
Research before building. When we looked at connecting our own system to WhatsApp, the community "bridges" that hook into the regular app turned out to break WhatsApp's terms. So we only build on the official WhatsApp Business Platform.
We work in English, Spanish and Portuguese, so you can review the answers with us in the language your customers use.
Lines it doesn't cross.
- No unofficial WhatsApp toolsHowever cheap they are.
- No marketing blastsNot to everyone who ever messaged you.
- No prices, dates or discountsCustom work is priced by a person.
- No talking over your teamIt goes quiet once a person takes over.
About messages and channels.
Can customers send photos and files?
Yes on WhatsApp and website chat, within limits you set. The agent attaches them to the hand-off so the person pricing the job sees the same picture the customer sent.
Does it answer in the language the customer writes in?
It answers in the languages you approved answers for, usually English and Spanish, with Portuguese on request. Each approved answer is written and checked in each language, not translated on the fly.
Can someone on our team jump into a conversation?
Yes. A person can take over any conversation, and the agent stays quiet in that thread until it is handed back.
More on messaging
The phone side, the intake questions, and a live bilingual build.
Bilingual site with a quote builder
The intake questions, as a form, live since September 2026.
Intake & qualification
Turning a conversation into fields, a score and a route.
Phone answering agents
The same approved facts, spoken.
Bilingual websites
English and Spanish, one tap apart.
Print, signs & creative
Where quote details arrive by photo.
Show us last week's messages. We'll mark the ones an agent could answer.
On a free call we go through where your messages come from and which channel deserves an agent first.