Terms, payments and refunds

Short version: a fixed price in writing before we start, no long contracts, and you only pay for work actually done.

Who we are

MUVES LLC is a Florida company based in Miami. Questions about anything on this page go to hello@muves.studio or (786) 608-5991.

How we work

Every project starts with a free 30-minute call. Before any work, we send a written proposal and agreement with a fixed price and exactly what is included. If anything on this page differs from your signed agreement, the agreement governs.

Prices

  • Business website from $3,000; landing page $2,100; online store from $5,000.
  • Monthly services (Website Care, review requests, lead follow-up, chat, local visibility, AI phone answering and bundles) have a one-time setup fee plus a monthly fee, shown in your proposal. Website Care starts at $99 a month.
  • Custom work is quoted in writing after the free call.

Payments

  • Websites and one-time projects: 50% to start, 50% on your approval before launch, paid by bank transfer from our invoice.
  • Monthly services: the setup fee and first month at signing, then charged monthly by automatic bank payment (ACH) through Stripe, our payment processor.
  • Yearly Website Care: paid in advance by invoice.
  • We never change bank details by email alone. Call us to confirm before paying a new account.

Cancellations

  • Monthly services: a 3-month minimum from the day a service goes live, then month to month. After that, cancel any time with 30 days’ written notice to hello@muves.studio.
  • Website Care: month to month with 30 days’ written notice; no minimum.
  • Yearly Website Care: continues to the end of the paid year and renews only if you pay the renewal invoice.

Refunds

  • Before launch: if you cancel a project or a monthly service before it goes live, you pay only for work already done and costs already committed. The rest is refunded.
  • Late on our side: if a monthly service is not live within 60 days after we have everything we need from you, for a reason on our side, you can cancel it and get back its setup fee and any prepaid month.
  • After launch: work delivered and months already started are not refunded. Unused months of a yearly plan are not refunded, but the service continues to the end of the paid year.
  • Billing mistakes: tell us within 30 days and we correct any overcharge.

Questions or disputes

Email hello@muves.studio or call (786) 608-5991. We reply within 1 business day and will work to fix any problem directly before a payment is disputed.

Changes

We update this page when our terms change; signed agreements keep the terms they were signed under. Last updated October 2026.