Fewer "is it ready?" calls. More cars through the bays.
A shop's day is set by the bays: drop-offs at 7:30, estimates approved by phone, parts that arrive late, and owners calling for updates. Most shops already run a shop-management system and a parts catalogue; the hours go in the gaps between them and the phone.
Custom software, at work.
What you hear at the counter, and what it costs.
Repair shops, detailers, tire and glass shops and small dealers describe the same handful of leaks.
| What you hear | What it costs | What we'd build |
|---|---|---|
| "Is my car ready?" | A service writer on the phone instead of writing up the next car. | A text to the owner each time the job changes stage. |
| "I called yesterday and nobody picked up." | The caller booked with the next shop on the map. | A text back within a minute of a missed call, and an agent for the overflow. |
| "Just text me the price." | Repairs approved by voicemail, with nothing in writing when the bill is disputed. | A written estimate the customer approves from a link. |
| "When was my last oil change?" | Service history sits in the system and never brings anyone back. | Service-due invitations from date and mileage of the last visit. |
| "Do you coat trucks this size?" | Detailers price the same question all day, by hand. | A package builder priced by vehicle size and add-ons. |
Around your shop system, not instead of it.
Tekmetric, Shopmonkey, Mitchell 1 or a paper ticket: we connect to what you run, through its API where there is one and its exports where there isn't.
Same bays, quieter phone.
- Monday, 7:40Drop-offs booked online over the weekend are already on the board, with the concern each customer typed in.
- TuesdayBoth writers are with customers when the line rings. The agent takes the name, the vehicle and the problem, and books the earliest slot your rules allow.
- WednesdayThe brake job waits on a part. The owner gets one text saying so, instead of calling twice.
- ThursdayCustomers past their usual service interval get an invitation you approved once. Bookings go straight into the calendar.
- FridayYou read one summary: cars in, cars out, estimates still waiting for a yes.
A quote builder from a sign shop, and a voice we built ourselves.
We haven't built for a garage yet. Two things we have built map closely.
For Conception Design, a sign and print shop, we built a guided quote builder: customers pick the item, size and quantity, mark where the design goes and attach artwork, so the shop gets one complete request instead of four phone calls. A detailer's package builder is the same structure with vehicle size and add-ons in place of sign sizes.
In-house, we built a voice assistant you can interrupt: a cough or "mhm" lets it keep talking, a real sentence takes the floor. Counter calls are full of interruptions, so that lesson goes straight into any phone agent we'd build for a shop.
From shop owners.
Will a phone agent quote repair prices?
Only prices you have approved in writing, such as an oil change or a tire rotation. Anything that needs a diagnosis goes to a person, with the caller's details already taken.
Do we have to change shop software?
No. We build around the system you use. If it has no way to connect, we work from its exports and tell you up front what that limits.
Run a shop? Tell us where the phone hurts most.
The first call is free. Bring a normal Monday and we'll show you which step to fix first.