New hires learn your way of working without stopping someone every ten minutes.
A training bot written from your procedures and your best person's habits. It answers the hundred small questions of a first week, quizzes on what matters, and sends the hard ones to a real trainer.
Training happens by asking whoever is nearest.
Most small businesses train by shadowing. It works, but the answer a new hire gets depends on who they ask, and the best person on the team loses an hour a day to the same questions.
The procedures exist, somewhere. A binder, a shared drive, a long message from two years ago. Nobody reads them on day two.
Five days at a made-up auto repair shop.
What the new service advisor asks, what the bot does, and what a person still does. The shop is generic; the pattern fits most teams.
Where things are
Where do customer keys go after drop-off?
Answers from the shop's opening checklist, with the photo of the key board.
A person: walks them round the shop.
The booking system
How do I book a job that needs two bays?
Steps from the procedure, one at a time, then a practice booking on a test record.
A person: watches the first real booking.
What we say to customers
What do I say if a car isn't ready on time?
The shop's own wording, then a short role-play where the bot plays an annoyed customer.
A person: takes the first upset caller with them.
Rules that cost money
Can I waive the diagnostic fee?
"Only the manager approves that", and who the manager is today. It doesn't negotiate.
A person: explains when they do waive it.
A quick check
Quiz me on this week.
Ten questions from the week's procedures, with the source for each answer missed.
A person: reads the results and the questions the bot couldn't answer.
Built from your procedures, not a course library.
We have not built a training bot for a client yet. This is the build we would propose, and the review step below is the part already running in our own system.
Procedures in small pieces
Short, answerable pieces, with the gaps written up for you to fill.
A bot on every phone
Staff reach it from phone or computer, with the source on every answer.
Practice
Role-plays of your common customer situations and a weekly quiz.
A first-week plan per role
So the bot knows what a new hire should learn when.
What new hires ask most
Which tells you what your training misses.
A review step
Every new lesson has a named reviewer.
New lessons wait for a reviewer.
This part we have built. It is how agents in our own system pick up new skills.
A lesson is proposed
From a question the bot could not answer, or a correction a senior person made. In our system, agents draft these from what they learned, and public material is only fetched with its licence recorded.
A reviewer decides
Add it, replace an older lesson, or reject it. Since September 2026 a reviewer agent does this in our own system. For your staff bot, the reviewer is a person you name.
It stays small
We cap how many lessons each agent holds and how much text reaches a prompt, so old lessons do not pile up and crowd out the procedures.
It is tested again
The test questions run after every change, so a new lesson cannot quietly break an old answer.
Teams that hire often or train by shadowing.
- Restaurants and foodOpening and closing checklists, allergens from the approved menu sheet.
- Home servicesWhat to check on site, what to photograph, what never to promise.
- Clinics and practicesFront-desk procedures, with no patient information in the bot.
- RetailReturns rules, stock checks, the till on a busy Saturday.
What it won't do
- No HR gradingThe quiz is for learning.
- No safety-critical teaching on its ownThose steps stay with a qualified person.
- No answers from the internetWhen your procedure is silent, it says so.
About training with a bot.
Does it replace the person who trains new staff?
No. It takes the repeated questions so that person spends their time on the things only they can show: the customer who is always difficult, the machine that needs a knock, judgement calls.
How does it learn something new?
A question it could not answer, or a correction from a senior person, becomes a proposed lesson. A named reviewer adds it, replaces an old one or rejects it. Nothing reaches the bot unreviewed.
Can we see what new hires ask it?
You see the questions and topics, so you know what your training misses. Whether managers see who asked what is a choice we make with you up front, and the bot tells staff which way it works.
More for growing teams
The documents behind the bot, onboarding paperwork, and AI training for the people themselves.
Assistants on your documents
Answers with a source, refusals when not covered.
Client & staff onboarding
Forms, documents and accounts ready on day one.
Knowledge base build-out
Writing down what lives in one person's head.
Team AI setup & training
Teaching the team to use AI tools well.
How two people run a company with 34 AI agents
Including how they learn under review.
Hiring soon? Let's write the first week down.
On a free call we look at how you train today and which questions a bot could take off your best person.